How can we help?
Information about Herb Hop delivery, checkout, and account features.
Frequently asked questions
Where does Herb Hop deliver?
Victoria, Saanich, Langford, Colwood, Oak Bay, Esquimalt, Central Saanich, Sidney, View Royal and Highlands, subject to address eligibility.
How much is local delivery?
$5 under a $50 merchandise subtotal and free for $50 or more.
Can I order from elsewhere in BC?
BC-wide shipping is planned, subject to licensed retailer and carrier verification. Rates and fulfillment timing are not yet configured.
Do I need an account?
No. Guest checkout is included in the prototype. The current account page is a local-only demo, not secure registration.
How is age verified?
Customers must be 19 or older and identity must be checked in accordance with applicable BC requirements. The website age screen is not sufficient on its own.
Can I use rewards points or welcome discounts?
Purchase-based cannabis rewards and inducement promotions are not enabled due to applicable restrictions.
Need order support?
Retailer phone, email, store location, and business hours will be added after verification.
Order status previewStore team
View staff dashboard prototypeOrder before 6:00 PM Pacific Time for same-day delivery. Orders placed at or after 6:00 PM are scheduled for the next day. Available in our Greater Victoria delivery areas, subject to confirmation. BC-wide carrier shipping has separate transit times.